If you would like to share details about your Mission Health experience, please call our us at 828-213-1210. The office is open Monday - Friday from 8 am - 5 pm to address concerns.

Patient Experience and Engagement

The patient experience is defined as the sum of all interactions, shaped by an organization’s culture, that influence patient and family perceptions across the continuum of care. This becomes a central theme, as it is embedded in Our BIG(GER) Aim: to get every person to their desired outcome, first without harm, also without waste and always with an exceptional experience for each person, family and team member.

Patient engagement is supported by a culture based on patient and family centered care, where the patient is seen as the most important member of the healthcare team and the patient’s family as the primary partner in pursuit of health. In our culture of patient and family centered care, each patient defines who his/her “family” is and then determines how he/she will participate in care and decision-making.

Quality Office

Our office serves as a contact point for patients, families and guests as they navigate Mission Health. Our mission is to create an exceptional care and service experience for every patient and family, every time by providing positive recognition to our team members, assisting with needs, responding to inquiries, resolving issues and identifying opportunities to be a better partner. We are here to bridge the gap where expectations may not have been met and identify opportunities for improved partnership across Mission Health.

Report a Concern

Please follow these steps to report a concern:

  • Talk to your attending nurse or unit supervisor. This is the first step so that we can take care of any issues while you're here in the hospital.
  • Contact the Office of Quality at 828-213-1210.

Mission Health will not take retaliatory action against anyone who reports quality concerns to The Joint Commission.

The Joint Commission

Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

 Toll-free: 800-994-6610
Email: complaint@jointcommission.org
Report a Complaint